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Account and Data Deletion

Priorframe is developed by Sutherbrook. You can delete your Priorframe account and all of the data linked to it at any time, and you can delete specific data without closing your account. Below, we explain how, what is removed, and what is kept and for how long. This page is public and needs no sign-in.

Delete your account

  1. Sign in at app.priorframe.com (the same flow will exist in the mobile apps).
  2. Go to Settings.
  3. Click Delete account.
  4. Type DELETE to confirm. Deletion runs immediately.

This removes your account and all of its data. What that includes is listed below.

Delete specific data

You do not have to close your account to remove data.

  • Delete individual photos: in the app at app.priorframe.com, open a protected photo and delete it. That removes the image, its derived data, and its public verify page, and it runs immediately.
  • Request specific-data deletion: email support@priorframe.com from the address on your account and tell us what to delete. This is the way to remove other specific data, or to reach us if you cannot use the app. We will action it and confirm when it is complete.

What deletion removes

When you delete your account, the following are removed permanently and immediately:

  • Your account, including your email address and your name.
  • Your preferences and settings.
  • Every protected photo and file you uploaded, including originals and signed copies.
  • All derived data: thumbnails, fingerprints, and image embeddings.
  • Your public verify pages (the links stop resolving right away).
  • Match history, evidence PDFs, and takedown letters.
  • API keys, registered devices and their push tokens, and usage records.
  • The subscription records we hold.

This is permanent and cannot be undone. Primary deletion is immediate. Residual copies in encrypted backups are purged within 90 days, consistent with our privacy policy.

One point is specific to Priorframe. Signed copies of your images that you downloaded or shared before deletion still carry their embedded Content Credentials. Those credentials live inside the files themselves and cannot be removed remotely. After deletion, their public record links simply stop working.

What we keep and for how long

After deletion we keep a small set of records, only where we must:

  • Minimal billing and transaction records, kept for as long as tax and accounting law requires. Priorframe is operated from the United Kingdom, where that period is six years.
  • A hashed, non-reversible marker of your account email, kept only to stop the same address from starting another free trial.
  • Short-lived, access-controlled security logs, kept for a brief period and then deleted.
  • Neutral registry-integrity records where an image was part of a duplicate-registration case, kept so the public registry stays trustworthy.

About your subscription

  • Subscribed on the web (card payment): deleting your account also cancels your subscription, so there are no further charges.
  • Subscribed through Google Play (when the Android app is available): deleting your account does not cancel the Play subscription. Cancel it in Google Play to stop charges.

Cannot sign in?

If you cannot sign in, email support@priorframe.com from the address on your account. We will process the deletion and confirm when it is complete.